Call Center Agent

Full Time
Manila, Philippines

Location: Manila, Philippines
Open Positions: 4

Job Description:

We are seeking motivated and customer-oriented Call Center Agents to join our team in Manila. This is not a remote position, and candidates must be available to work during USA hours, which will require late-night shifts in the Philippines.

Key Responsibilities:

  • Answer inbound calls and respond to customer inquiries promptly.
  • Provide accurate information regarding products and services.
  • Assist customers with account issues, billing inquiries, and technical support.
  • Document interactions and maintain customer records in our database.
  • Work collaboratively with team members to meet performance goals.
  • Escalate complex issues to the appropriate departments when necessary.

Qualifications:

  • High school diploma or equivalent; higher education preferred.
  • Previous experience in a call center or customer service role is a plus.
  • Excellent verbal and written communication skills in English.
  • Strong problem-solving abilities and attention to detail.
  • Ability to work in a fast-paced environment and handle multiple tasks.
  • Proficient in using computers and familiar with CRM software.

What We Offer:

  • Competitive salary and benefits package.
  • Opportunities for career advancement within the company.
  • A supportive and inclusive work environment.

If you’re passionate about helping others and ready to join a dynamic team, we want to hear from you! Please submit your resume and a brief cover letter highlighting your relevant experience.

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